BF2 Vollversion Installationproblem

CH@TBOT · 1. Juli 2005

Ich hab auch ein Prob und zwar folgendes

(Ich bin schon mit dem unfähigen EA Support in Kontakt aber der bringt mich auch nicht weiter):

1. Kompletter Text des Supportgesprächs:

Customer 07/01/2005 05:21 AM

I already explained it: The disc is not defective I tested it on another PC, with similar hardware, so I don`t want to return it to EA,I want you to help me, please

.

It doesn`t install ONLY on my own PC.

Response (EA Tech Marc C.) 06/30/2005 11:26 PM

Hello,

Thank you for contacting us here at Electronic Arts Technical Support,

If your game disk has been determined to be defective upon purchase, or has been damaged due to misuse or wear, our warranty department can replace it for a nominal fee. Click on the following link for replacement instructions and associated fees:

http://eatech.custhelp.com/cgi-bin/...information.php

Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (support.ea.com)

Marc C.

Electronic Arts

Technical Support

Customer 06/29/2005 08:51 AM

Hello, is there anybody to help me?

I seriously need to be able to play this game, because I`m working in the eSports-Scene.

So, I like that you help me FASTLY, please.

Rewards,

Customer 06/28/2005 05:16 AM

Done, now I can make my selections and start the installation, but now I get many errors during the copying from DVD to harddisc.

I listed some of these errors here, of course thats not all of them, there were too much of them to copy them all in this text.

Everytime I klicked on "retry", but it didnt work. I tested the game on a computer with similar hardware( and OS), there it works(installation and playing).

I also tested the BF2 Demo, there it works(no installation, performance or gaming problems).

Here some errors I get when I`m installing the game:

MD5 Error: D:\Games\EA GAMES\Battlefield 2\pylib74.rra

File Error: E:\Support\EA Help\wht_glo_h.gif 23, retry?

File Error: E:\Support\European Help Files\De\whproj.js 23, retry?

File Error: E:\Support\European Help Files\De\whproj.xml 1392, retry?

MD5 Error: E:\Support\European Help Files\fr-fr\wht_logo1.gif , retry?

MD5 Error: E:\Support\European Help Files\NL\whres.xml , retry?

File Error: E:\Support\European Help Files\De\whrstart.ico 23, retry?

File Error: E:\Support\European Help Files\Sv\cd_dvd_issues2.htm 23, retry?

MD5 Error: E:\Support\European Help Files\Sv\webhelp.jar , retry?

File Error: E:\Support\European Help Files\Sv\whskin_info.htm 1392, retry?

File Error: E:\Support\European Help Files\Sv\whskin_mbars.htm 1392, retry?

I never had so many troubles with a game from EA(I already bought many games from EA), so I am really disappointed about this. I hope that now you will solve this problem "fastly".

Response (EA Tech Marc C.) 06/24/2005 10:29 PM

Hello,

Thank you for contacting us here at Electronic Arts Technical Support,

I'm sorry to hear you're having troubles with the game. Here are some tips to help get past the CD ROM trouble you are having. Please try these one at a time, and then try loading the game after each step. If the same issue (or an additional issue) occurs, proceed to the next step.

There have been some known issues with CD ROMs reading Safedisk Correctly for Windows XP. You can try this Safedisk Patch and it should resolve your issue:

http://www.macrovision.com/products...downloads.shtml

Install the downloaded file, then restart your computer. If you have another CD rom/DVD/CD-RW Drive on your computer, I'd recommend trying to run it from there. If you have any Virtual CD rom drives running, such as """"Daemon Tools"""" or """"Phantom CD"""", these will need to be disabled. These programs will emulate a CD rom drive and will confuse the game because it will look to this drive instead of your physical CD rom drive.

If you're having trouble with the Installation of the game, you could also try copying the contents of the disk into a folder on your hard drive and try installing from there.

· Insert the CD into the CD rom.

· Exit the startup menu when it comes up.

· Double click """"My Computer""""

· Right click on the CD-ROM drive with the game CD in it and select """"Explore"""".

· Hold the """"CTRL"""" key and then hit """"A"""". That should select all the files.

· Hold """"CTRL"""" and hit """"C"""". This will not look like it does much, but it's preparing to copy the files.

· Close that folder and go to your desktop.

· Right click on any blank space, and Select """"New"""", then """"Folder"""".

· Name the folder """"Game files"""".

· Double click the folder we just created, and hit """"CTRL"""" and """"V"""". This will begin coping the files from the CD.

If the game has more then one CD rom disk, create separate folders for each CD. Once it's complete, remove the CD from your CD rom drive, and double click the setup.exe from the first folder you created.

If these steps fail, see if you can try to install the disk on another computer to verify the integrity of the disk itself. If setup fails on another system, or you do not have access to another system to try this on, you will want to contact our Warranty department for a replacement disk.

For returns after the 90-day warranty period - Please return the product along with a check or money order for $7.50 made payable to Electronic Arts, and a brief description of the difficulty you are experiencing including your name, address, and phone number to the address below. We strongly recommend that you send your product using a delivery method that is traceable.

Electronic Arts Customer Warranty

PO Box 9025

Redwood City, CA 94063-9025

warranty@ea.com

Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://eatech.custhelp.com/cgi-bin/...er/std_alp.php?)

Thank You,

Marc C.

Electronic Arts

Technical Support

Customer 06/24/2005 07:33 AM

Done, but it already doesn`t works, now I have two problems at the same time.

Problem 1:

First I start BF2 Autorun, I chose "German", then I start the Installation, then I get this error:

Fehlercode: -5006 : 0x8000ffff

Fehlerinformationen:

>SetupDLL\SetupDLL.cpp (1356)

pAPP:Battlefield 2

PVENDORICE

PGUID:04858915-9F49-4B2A-AED4-DC49A7DE6A7B

$10.50.0.125

@Windows XP Service Pack 2 (2600) BT_OTHER 8.0

Sometimes I don`t get the first Error, I pass trough, in this case I can chose the way of installation(which folder) and then when I`m in the middle of installation(when copying form CD-ROM to harddisk), I get following error:

Battlefield 2 konnte nicht installiert werden.

(Englisch: Battlefield 2 couldn`t be installed)

I changed nothing at my PC so the DxDiag.txt in the Attachement is already actual.

I hope this will help you finding a solution.

Response (EA Tech Marc C.) 06/24/2005 03:44 AM

Hello,

Thank you for contacting us here at Electronic Arts Technical Support,

If the issue occurs during installation, be sure to complete these installation troubleshooting steps.

Reinstall the installation InstallShield software.

Click on the Start button.

Click on Run.

Type C:\Program Files\Common Files into the text box and press OK.

Right-click on the InstallShield folder, and choose rename.

Change the name to InstallShieldOld.

Start the game installation again to reinstall the InstallShield components with the newest version.

Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://eatech.custhelp.com/cgi-bin/...er/std_alp.php?)

Thank You,

Marc C.

Electronic Arts

Technical Support

Customer 06/23/2005 07:56 AM

When I try to install BF2, I meet the following Problem:

First I have to chose the language, in my case I chose "German", then follows a Loadscreen, then appeares the following error-text:

Fehlercode: -5003 : 0x8004ace4

Fehlerinformationen:

>SetupDLL\SetupDLL.cpp (984)

pAPP:Battlefield 2

PVENDORICE

PGUID:04858915-9F49-4B2A-AED4-DC49A7DE6A7B

$10.50.0.125

@Windows XP Service Pack 2 (2600) BT_OTHER 8.0

I use Windows XP SP2 without Firewall, I don`t have any Virus or similar Malware installed(I checked it with my antivirus-program).

I never had installed BF2 before, so I really don`t know why it is not able to install.

I attached a DirectX-Syteminfo, maybe it helps you to find a solution.

2.Derzeitiger(3.) Fehler beim Installieren:

Wenn ich das Setup starte meine Pfadangaben usw gemacht habe, dann bekomme ich während die Dateien von der DVD zur Festplatte kopiert werden folgende Fehler: